Examples

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Example Chats

Personal Injury Transcript
From:Client Chat Live January 5, 2014 9:30am
To: LAWFIRM EMAILS
Subject: Chat Transcript From (LAWFIRM URL)

Client Chat Live Logo
Name: Visitor Name
E-Mail: ********@gmail.com
Phone: 703-###-####
Website: (LAWFIRM URL)
 
Page: /motorcycle-accident
Referrer: Google Adwords
Keywords: Motorcycle Accident Lawyer
Browser: FireFox 28.0 on Windows 7
CHAT TRANSCRIPT
David Says:
Hello VISITOR NAME. My name is David
David Says:
I am a chat operator for the law firm of *****************. My job is to find out what you need help with and see if we have an attorney available that can assist you.
David Says:
In order for me to send you to the right attorney, can you please tell me what type of case you need help with: Family Law (divorce, custody, etc.), Personal Injury, Business Law, or something else?
Visitor Name Says:
Personal Injury
David Says:
What type of personal injury case is it: Car Accident, Wrongful Death, On the Job Injury, Slip and Fall, or something else?
Visitor Name Says:
Motorcycle Accident
David Says:
Would you mind holding for a moment?
Visitor Name Says:
no
David Says:
I’m sorry the attorney best suited to help you is not available at the moment, but if I can get your email & phone number I will immediately contact the attorney and send them your information.
Visitor Name Says:
Ok
David Says:
Would you mind providing your phone number and email address?
Visitor Name Says:
This is an unusual case. I have already filed a lawsuit and the date of the accident was ##/##/##. I am a lawyer and I want to find a lawyer to take over ****** case, he is the injured party. I filed the suit in ***** and we have since moved to *******.
Visitor Name Says:
703-###-####
Visitor Name Says:
I don’t have access to my email address during business hours but it is ********@gmail.com
David Says:
I will pass your information along to an attorney immediately. They will get back to you as soon as possible, usually within 24 hours.
Visitor Name Says:
ok thank you
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Family Law Transcript
From:Client Chat Live March 25, 2014 11:30am
To: LAWFIRM EMAILS
Subject: Chat Transcript From (LAWFIRM URL)

Client Chat Live Logo
Name: Visitor Name
E-Mail: ********@******.com
Phone: 512-###-####
Website: (LAWFIRM URL)
 
Page: /child-custody
Referrer: Default (All Other Visitors)
Keywords:  
Browser: Chrome 33.0 on
CHAT TRANSCRIPT
Janice Says:
Hello, My name is Janice.
Janice Says:
I am a chat operator for the law firm of *************. My job is to find out what you need help with and see if we have an attorney available that can assist you.
Janice Says:
In order for me to send you to the right attorney, can you please tell me what type of case you need help with: Family Law (divorce, custody, etc.), Personal Injury, Business Law, or something else?
Visitor Name Says:
Family Law – Custody of Grandchildren
Janice Says:
Thank you. Would you mind holding for a moment?
Visitor Name Says:
Not a problem
Janice Says:
I’m sorry the attorney best suited to help you is not available at the moment, but if I can get your email/phone number I will immediately contact the attorney and send them your information.
Janice Says:
They will get back to you as soon as possible, usually within 24 hours.
Visitor Name Says:
********@******.com 512-###-#### cell
Janice Says:
Thank you. I will request someone contract you as soon as possible.
Janice Says:
Thank you for contacting us. Is there anything else I can help you with?
Visitor Name Says:
No ….. thank you ….
Janice Says:
Thank you. Have a great day!
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Wrongful Death Transcript
From:Client Chat Live April 1, 2014 7:30pm
To: LAWFIRM EMAILS
Subject: Chat Transcript From (LAWFIRM URL)

Client Chat Live Logo
Name: Visitor Name
E-Mail: ******@yahoo.com
Phone: 512-###-####
Website: (LAWFIRM URL)
 
Page: N/A
Referrer: N/A
Keywords: N/A
Browser: N/A
CHAT TRANSCRIPT
Erick Says:
Hello ********. My name is Erick
Erick Says:
I am a chat operator for the law firm of *****************. My job is to find out what you need help with and see if we have an attorney available that can assist you.
Erick Says:
In order for me to send you to the right attorney, can you please tell me what type of case you need help with: Family Law (divorce, custody, etc.), Personal Injury, Business Law, or something else?
Visitor Name Says:
Wrongful Death
Erick Says:
Thank you. Would you mind holding for a moment?
Visitor Name Says:
sure
Erick Says:
I’m sorry, the attorney best suited to help you is not available at the moment, but if I can get your email & phone number I will immediately contact the attorney and send them your information.
Visitor Name Says:
sure my email is ******@yahoo.com and my phone # is 512-###-####
Erick Says:
I am going to send your information to one of the attorneys immediately and they will get back to you as soon as possible, usually within 24 hours.
Erick Says:
Thank you for contacting us. Is there anything else I can help you with?
Visitor Name Says:
ok thank you
Visitor Name Says:
no thats fine thank you
Erick Says:
Thank you
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Personal Injury Transcript
From:Client Chat Live February 15, 2014 11:30am
To: LAWFIRM EMAILS
Subject: Chat Transcrip From (LAWFIRM URL)

Client Chat Live Logo
Name: Visitor Name
E-Mail: ******@hotmail.com
Phone: (512)###-####
Website: (LAWFIRM URL)
 
Page: /
Referrer:  
Keywords:  
Browser: Windows Nt 6.1 on Windows 7
CHAT TRANSCRIPT
Sandra Says:
Hello ********. My name is Sandra ….. I am a chat operator for the law firm of *****************. My job is to find out what you need help with and see if we have an attorney available that can assist you.
Sandra Says:
In order for me to send you to the right attorney, can you please tell me what type of case you need help with: Family Law (divorce, custody, etc.), Personal Injury, Business Law, or something else?
Visitor Name Says:
Personal Injury, my wife was in a very bad car accident
Sandra Says:
Thank you. Would you mind holding for a moment?
Sandra Says:
thank you for holding…. I’m sorry, the attorney best suited to help you is not available at the moment, but if i can get your email and phone number I will immediately contact the attorney and send them your information.
Visitor Name Says:
******@hotmail.com
Sandra Says:
Would you mind providing your full name and phone number?
Visitor Name Says:
(512)###-####
Sandra Says:
I am going to send your information to one of the attorneys immediately and they will get back to you as soon as possible. Typically this is within in 24 hours.
Visitor Name Says:
That sounds great
Visitor Name Says:
Thanks
Sandra Says:
Thank you for contacting us. Is there anything else I can help you with?
Visitor Name Says:
No, that is all, have a nice night
Sandra Says:
thank you
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