Frequently Asked Questions

How long does it take to set up Client Chat Live?

  • We usually have clients up and running within one week of signing an agreement.

Do my employees “chat” with the customers?

  • No.  We handle all the “chat work” for you.

When do your chat operators cover my website?

  • We will cover your website for 24 hours a day, 7 days a week, 365 days a year. You will NEVER miss a chat opportunity.

How long does it take to receive a chat transcript after the chat occurs?

  • When the chat is complete it is immediately sent to the email address(es) you designate, as well as to any mobile number(s) you wish a notification sent.

Do you have to be a tech-expert to use this service?

  • No.  Our specialized support staff takes care of system maintenance and operation. All you have to do is enjoy the benefits of our exceptional service.

What Questions will the operators ask?

  • Our Operators use a customizable transcript written specifically to your industry. You have the freedom to edit any chat questions and responses, giving you full control as to how our operators interact with your website visitors.