How Client Chat Live Works
- A potential customer or client visits your web site.
- The visitor either clicks on your “Client Chat Live” icon or after 30 seconds we will send an invitation to see if they have any questions or need help.
- Our chat operators will find out what they need help with and then get their name, phone number and email address.
- Our chat operator sends the chat transcript to you as soon as the chat ends. You receive the chat in an email, which can be set up to go directly to your iphone or blackberry (ensuring you never miss a potential client again).
- You contact the potential client and turn the potential client into a new CLIENT!
Example Chats
- Personal Injury Chat Transcript
- Family Law Chat Transcript
- Wrongful Death Chat Transcript
- Personal Injury Chat Transcript
Personal Injury Transcript
| Please wait. An operator will be with you shortly. |
| David Says: |
| Hello ********. My name is David |
| David Says: |
| I am a chat operator for the law firm of *****************. My job is to find out what you need help with and see if we have an attorney available that can assist you. |
| David Says: |
| In order for me to send you to the right attorney, can you please tell me what type of case you need help with: Family Law (divorce, custody, etc.), Personal Injury, Business Law, or something else? |
| Visitor Name Says: |
| Personal Injury |
| David Says: |
| What type of personal injury case is it: Car Accident, Wrongful Death, On the Job Injury, Slip and Fall, or something else? |
| Visitor Name Says: |
| Motorcycle Accident |
| David Says: |
| Would you mind holding for a moment? |
| Visitor Name Says: |
| no |
| David Says: |
| I’m sorry the attorney best suited to help you is not available at the moment, but if I can get your email & phone number I will immediately contact the attorney and send them your information. |
| Visitor Name Says: |
| Ok |
| David Says: |
| Would you mind providing your phone number and email address? |
| Visitor Name Says: |
| This is an unusual case. I have already filed a lawsuit and the date of the accident was ##/##/##. I am a lawyer and I want to find a lawyer to take over ****** case, he is the injured party. I filed the suit in ***** and we have since moved to *******. |
| Visitor Name Says: |
| 703-###-#### |
| Visitor Name Says: |
| I don’t have access to my email address during business hours but it is ********@gmail.com |
| David Says: |
| I will pass your information along to an attorney immediately. They will get back to you as soon as possible, usually within 24 hours. |
| Visitor Name Says: |
| ok thank you |
Family Law Transcript
| Please wait. An operator will be with you shortly. |
| COP3 Says: |
| Hello, My name is Anne. |
| COP3 Says: |
| I am a chat operator for the law firm of *************. My job is to find out what you need help with and see if we have an attorney available that can assist you. |
| COP3 Says: |
| In order for me to send you to the right attorney, can you please tell me what type of case you need help with: Family Law (divorce, custody, etc.), Personal Injury, Business Law, or something else? |
| Visitor Name Says: |
| Family Law – Custody of Grandchildren |
| COP3 Says: |
| Thank you. Would you mind holding for a moment? |
| Visitor Name Says: |
| Not a problem |
| COP3 Says: |
| I’m sorry the attorney best suited to help you is not available at the moment, but if I can get your email/phone number I will immediately contact the attorney and send them your information. |
| COP3 Says: |
| They will get back to you as soon as possible, usually within 24 hours. |
| Visitor Name Says: |
| ********@******.com 512-###-#### cell |
| COP3 Says: |
| Thank you. I will request someone contract you as soon as possible. |
| COP3 Says: |
| Thank you for contacting us. Is there anything else I can help you with? |
| Visitor Name Says: |
| No ….. thank you …. |
| COP3 Says: |
| Thank you. Have a great day! |
Wrongful Death Transcript
| Please wait. An operator will be with you shortly. |
| David Says: |
| Hello ********. My name is David |
| David Says: |
| I am a chat operator for the law firm of *****************. My job is to find out what you need help with and see if we have an attorney available that can assist you. |
| David Says: |
| In order for me to send you to the right attorney, can you please tell me what type of case you need help with: Family Law (divorce, custody, etc.), Personal Injury, Business Law, or something else? |
| Visitor Name Says: |
| Wrongful Death |
| David Says: |
| Would you mind holding for a moment? |
| Visitor Name Says: |
| sure |
| David Says: |
| I’m sorry, the attorney best suited to help you is not available at the moment, but if I can get your email & phone number I will immediately contact the attorney and send them your information. |
| Visitor Name Says: |
| sure my email is ******@yahoo.com and my phone # is 512-###-#### |
| David Says: |
| I am going to send your information to one of the attorneys immediately and they will get back to you as soon as possible, usually within 24 hours. |
| David Says: |
| Thank you for contacting us. Is there anything else I can help you with? |
| Visitor Name Says: |
| ok thank you |
| Visitor Name Says: |
| no thats fine thank you |
| David Says: |
| Thank you |
Personal Injury Transcript
| Please wait. An operator will be with you shortly. |
| Sandra Says: |
| Hello ********. My name is Sandra ….. I am a chat operator for the law firm of *****************. My job is to find out what you need help with and see if we have an attorney available that can assist you. |
| Sandra Says: |
| In order for me to send you to the right attorney, can you please tell me what type of case you need help with: Family Law (divorce, custody, etc.), Personal Injury, Business Law, or something else? |
| Visitor Name Says: |
| Personal Injury, my wife was in a very bad car accident |
| Sandra Says: |
| Would you mind holding for a moment? |
| Sandra Says: |
| thank you for holding…. I’m sorry, the attorney best suited to help you is not available at the moment, but if i can get your email and phone number I will immediately contact the attorney and send them your information. |
| Visitor Name Says: |
| ******@hotmail.com |
| Sandra Says: |
| Would you mind providing your full name and phone number? |
| Visitor Name Says: |
| (512)###-#### |
| Sandra Says: |
| I am going to send your information to one of the attorneys immediately and they will get back to you as soon as possible. Typically this is within in 24 hours. |
| Visitor Name Says: |
| That sounds great |
| Visitor Name Says: |
| Thanks |
| Sandra Says: |
| Thank you for contacting us. Is there anything else I can help you with? |
| Visitor Name Says: |
| No, that is all, have a nice night |
| Sandra Says: |
| thank you |
| Visitor Name Says: |
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